Error Codes

List of Error Codes

Error Code	Error Type	API	Descriptions
`CUSTOMER_NOT_FOUND`	Authentication	All	The username and password used for authentication could not be found in the system.
`INVALID_ARGUMENTS`	External	All	Invalid arguments provided in the request.
`MISSING_ARGUMENTS`	External	All	Required arguments are missing from the request.
`CURRENCY_NOT_FOUND`	Rates	All	The requested currency is not supported or not found.
`QUOTES_LIMIT_ERROR`	Rates	Exchanges Rates, Order	The provided amount is not in the limits for selected trading pair.
`QUOTES_EXPIRED`	Rates	Exchanges Rates, Order	The provided quotes have expired and are no longer valid.
`CONFLICT`	User	User	The user is already available in the system.
`USER_NOT_FOUND`	User	User	The specified user could not be found in the system.
`AGE_LIMIT_ERROR`	User	User	The individual user age should be between the limits.
`FILE_REQUIRED`	Invoice	Order	A invoice is required to perform transaction.
`INVALID_PAYMENT_CODE`	Order	Order	The payment code provided is invalid or incorrect.
`INSUFFICIENT_BALANCE`	Order	Order	The account has insufficient balance to complete the transaction.
`EMAIL_VERIFICATION_FAILED`	Compliance	User, Order	Please note the contact is under manual review with compliance due to email risk check. Please wait for 24-48 hours for final outcome or contact support for further assistance.
`EMAIL_UNDER_MANUAL_REVIEW`	Compliance	User, Order	Please note the contact is disabled due to email risk check failed. Please contact support for further assistance.
`DEVICE_UNDER_MANUAL_REVIEW`	Compliance	Order	Please note the contact is under manual review with compliance due to device & biometric risk check. Please wait for 24-48 hours for final outcome or contact support for further assistance.
`DEVICE_VERIFICATION_FAILED`	Compliance	Order	Please note the contact is disabled due to device & biometric check failed. Please contact support for further assistance.
`KYT_MANUAL_REVIEW`	Compliance	Order	Please note this account is under manual review with compliance as system has flagged the unusual transaction behaviour. Please wait for 24-48 hours for final outcome or contact support for further assistance.
`KYT_TEMPORARY_BLOCKED`	Compliance	Order	Please note this account is disabled for 24 hours from the last attempted transaction as system has flagged the unusual transaction behaviour. Please contact support for further assistance or retry after 24 hours.
`KYT_PERMANENT_BLOCKED`	Compliance	Order	Please note this account is disabled due to system has flagged the unusual transaction behaviour. Please contact support for further assistance or if you wish to reinstate this account.
`STANDARD_KYC_REQUIRED`	Compliance	Order	Limit breached – Standard KYC is required.
`ENHANCED_KYC_REQUIRED`	Compliance	Order	Limit breached – Enhanced KYC is required.
`KYC_PENDING`	Compliance	Order	User KYC is pending.
`KYC_REJECTED`	Compliance	Order	User KYC has been rejected.
`KYC_EXPIRED`	Compliance	Order	User KYC document has expired.
`RESUBMISSION_REQUIRED`	Compliance	Order	User KYC failed – Please resubmit your KYC.
`MAXIMUM_LIMIT_BREACHED`	Compliance	Order	Maximum transaction limit reached. No further orders will be accepted for this user.
`RESTRICTED_ACCESS`	Order	Order	The user is not allowed to do transaction.
`INTERNAL_SERVER_ERROR`	Internal	System	An internal server error occurred while processing the request.
`SYSTEM_ERROR`	Internal	System	An internal system error occurred.